A service provider offers various IT services to enterprises. A survey that the MSP mentor conducted in the year 2012, where around 100 mid-sized MSPs had participated, lists the preferred services that MSPs provide to enterprises. Remote infrastructure monitoring or RIM topped the charts followed by help desk, patch management, security management, and mobile device management (MDM). In any MSP service offering, enterprises look for quality, agility, and price. Usually, service providers end up having point products that cater to each of these services individually. This reduces the service provider's scope of giving an end-to-end service solution to enterprises, thereby compromising with the quality of the services provided.
With an integrated IT management solution, service providers like you can get end-to-end visibility of your client's IT infrastructure. ManageEngine IT360-MSP edition is designed exclusively to solve problems that MSPs face today while helping them to scale their business. IT360 combines various IT management modules and allows MSPs to offer these services from a single console. With IT360's multi-tenant feature, MSPs can manage multiple customer accounts with varied service requirements. MSP partners can also white label these services to spread their brand awareness. Moreover, IT360 can remotely monitor and manage:
The probe-central architecture of IT360-MSP allows the solution to be deployed on the cloud. You can install the probe server in the client’s location, which can push the infrastructure/service status back to the central server in the Network Operations Center (NOC). All these communication channels are secured and segmented.
One of the largest MSPs in the UK, Redstone has been using IT360-MSP for few years now. Larry Dutton, who manages various projects across Europe using IT360, says “Today, we are managing many customers’ infrastructure using IT360. We are experts in IT, and customers expect us to bring innovation and best practice to them proactively. With ManageEngine we have brought them a system that is relevant to their business requirements now and in the future.”
IT360 also can be integrated with ManageEngine’s popular desktop management and Mobile Device Management (MDM) product; Desktop Central-MSP. Using IT360, service providers can manage various services for different clients from a single console. This takes away the pain of managing different tools, vendors, and cost negotiations. ManageEngine combines all such MSP-specific monitoring features into IT360 to provide service providers a compelling, unified solution to offer quality services and meet SLA expectations at an affordable price.
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